We are reaching out to you in light of the ongoing outbreak of the COVID-19 (coronavirus) that has spread throughout the world. As your trusted manufacturer, we are closely monitoring the developing situation and its impact on the global supply chain.
Altech’s LED Lighting and Electrical products are manufactured at our production facility in YiXing, China. Although our manufacturing facility has restarted operations in recent weeks, most transportation companies are still operating on a limited capacity. As a result, we may experience limited delays in the delivery of your materials.
Nonetheless, we will do our utmost best to process and ship all your orders in a timely manner and mitigate the impact on you, our valued customer. That being said, we highly recommend the following steps to further alleviate your concerns:
Order Early: Please submit Purchase Orders for any urgent projects over the next quarter as soon as possible, thereby optimizing production time, and ensuring the timely delivery of your products on site.
Please also consider submitting assemble and hold POs.
Consider Alternatives for back-ordered items: If the product you need is not immediately available, please Contact Us and we will assist you in finding the next best solution for your needs.
Talk to us: Please feel free to reach out to your sales representative (800-640-0386) with any questions and we will be more than happy to discuss the best option for your situation.
Our team would like to thank you for your continued patience and trust in us to deliver your products. Rest assured, we are in communication with our manufacturing plant in China on a daily basis. As we continue to closely monitor developments, we would like to take this time to wish everyone and their loved ones a healthy and safe year ahead.